1 Office English 办公室英语 1
Establishment of New Branch 建立办事处 1
Change of Name and Address 更改名称和地址 2
Relocation 迁址通知 2
Establishment or Reorganization of Company 公司的建立与重组 3
A Notice of a Commendatory Meeting 表彰大会通知 4
A Notice of a Salesmen's Meeting 销售人员会议通知 5
An Announcement of a Shareholders'Conference 股东大会通知 5
Annual General Meeting of Shareholders 股东周年大会通知 6
A Notice of Director's Meeting 董事会议通知 7
Notice 通知 7
Acknowledging Receipt of Letters 通知对方接到来信 8
New Appointment 新的任命 9
Congratulations on the Promotion 祝贺升迁 10
Letters of Introduction 介绍信 11
Letters of Invitation 邀请函 16
Replies to Invitation 应邀函 21
Letters of Decline 婉谢函 24
Activity Arrangement 活动安排 31
Declaring a Visit 宣布访问 31
Letters of Making Reservation 预订信 33
Confirming a Reservation 确认预订 40
Making a Change to Reservation 更改预订 43
Canceling Reservation 取消预订 45
Ask for a Leave 请假条 46
2 Secretary English 文秘英语 52
Picking up Seeing off 迎来送往 52
Telephone Call电话 55
Reservation 预约 61
Customer Reception 接待客户 65
Things Turned over by the Boss 老板交办之事 67
Memorandum 备忘录 74
Taking Dictations 记录口述 75
File Keeping 文件归档 76
Booking a Ticket 预订机票 78
Arranging a Meeting 安排会议 79
Taking Minutes 会议记录 81
Travel Arrangement 旅行安排 83
Visiting Factories 参观工厂 84
Training a New Secretary 训练新手 86
3 Sales English 销售英语 87
Telephone Sales Promotion 电话推销 87
Contacting Customers 联络客户 87
Introducing Product 介绍产品 89
Prestige and Pledge 信誉承诺 91
Display Sales 展览销售 93
On-site Sales Promotion 登门推销 95
Business Visiting 业务拜访 95
Introducing Company and Product to Customer 向客户介绍公司及产品 97
Meeting the Potential Customer 会见潜在客户 99
Politeness Farewell 礼貌告别 101
Store Service 商店服务 102
Jewelry 珠宝首饰 102
Cosmetics Beauty Parlour 化妆品及美容美发 104
Costumes Materials 服装和布料 107
Furniture 家具 113
Stationery 文具 114
Cutlery Kitchen Utensil 餐具和厨具 117
Sports Goods Toys 体育用品和玩具 120
Electrical Appliances 电器 124
Food,Wine Tobacco 食品和烟酒 127
After-sales Service 售后服务 130
Accepting Customer's Complaint 接受顾客投诉 130
User Feedback Inquiry 用户反馈和咨询 131
On-site Repairing 登门维修 134
Electronic Commerce 电子商务 135
Business E-mail 商务邮件 138
Establishing Trade Relations 建立贸易关系 140
Acquainting a Customer 与客户相识 140
4 Foreign Trade English 外贸英语 140
Calling on a Customer 拜访客户 144
Visiting the Factory 参观工厂 148
Agency Sole Agency 代理与独家代理 150
Commission and Discount 佣金与折扣 156
Business Talks 业务会谈 161
Inquiry Offer 询盘与报盘 161
Counter-offer 还盘 168
Quantity and Quality Discussion 洽谈数量和质量 175
Packing Shipment 包装和装运 178
Order and Delivery 订货与交货 183
Terms Conditions of Payment 付款方式与条件 188
Payment by Installments 分期付款 193
Insurance 保险 194
Contract 合同 200
Payment 付款 202
Complaint about Late Delivery 不满延迟交货 207
Complaint about Packing 不满包装 208
Complaint about Poor Quality 埋怨品质低劣 210
Claim索赔 211
Purchase Contract 进口合同 218
5 Document English 单证英语 218
Sales Contract 出口合同 231
Sales Confirmation 销售确认书 234
Letter of Credit 信用证 238
L/C English 信用证英语 240
Kinds of L/C 信用证的类别 240
Names of Parties Concerned 有关当事人 241
Amount of the L/C 信用证金额 242
The Stipulations for the Shipping Documents 跟单文句 243
Draft（Bill of Exchange） 汇票 243
Bill of Lading 提单 245
Invoice 发票 245
Insurance 保险 246
Certificate of Origin产地证 250
Packing List and Weight List 装箱单与重量单 251
Inspection Certificate 检验证书 251
The Stipulation for Shipping Terms 装运条款 252
Date Address of Expiry 有效日期与地点 253
The Guarantee of the Opening Bank 开证行付款保证 255
In Reimbursement 索偿文句 255
Establish Business Relations 建立业务关系 262
6 Business Letters 业务信函 262
Credit Reference 资信调查 266
Enquiry and Reply 询盘与答复 267
Offer 报盘 269
Firm Offer 实盘 274
Non-confirm Offer 虚盘 276
Counter-offer 还盘 279
Bargaining Letters议价信 286
Declining a Counter-offer 谢绝还盘 291
Accepting a Counter-offer 接受还盘 296
Orders 订购产品 297
Confirming an Order 确认订货信 300
Payment 支付 306
Suggesting Improvement of Packing 建议改进包装 307
Packing Requirement 包装要求 308
Shipping Instruction 装运指示 309
Shipping Advice 装运通知 313
Asking for the Delay of Shipment 请求延迟装船 318
Urging Shipment 敦促装运 320
Insurance 保险 325
Covering Insurance for the Buyer 代客户办理保险事宜 327
Asking for Excessive Insurance and Reply 请求扩大投保金额及答复 331
Open Policy 开立保险单 336
A Claim for Short-weight and Inferior Quality 短重和劣质索赔函 339
Lodging a Claim for Damaged Goods 因货物破损提出索赔函 340
Referring a Client to the Insurance Company of Compensation 要客户向保险公司要求赔偿函 345
Settlement of a Claim 解决索赔 348
Declining a Claim 拒绝赔偿 353
Ask for Sole Agency 请求担任独家代理 357
Making a Reservation 订票 359
7 English in Tourism 旅游英语 359
At the Airport 在机场 359
Checking-in 登机 361
At the Custom 在海关 362
Meeting People 接人 370
Seeing off 送行 371
At the Hotel 在旅馆 372
On the Way to the Hotel 去旅馆的路上 372
Making a Reservation 预订 373
At the Entrance 在门口 377
At the Reception Desk 在前台 378
Check-in 登记入住 381
Bell Service 应接服务 385
At the Information Desk 问讯处 387
Housekeeping 客房服务 391
Dining Reception 餐饮接待 392
At the Bar 在酒吧 395
Recreation Reception 康乐接待 395
Making a Call 打电话 398
Laundry Service 洗衣服务 399
Depositing Valuables 寄存贵重物品 401
Waking-up Service 唤醒服务 402
Exchanging Currency 兑换货币 404
Settling Complaints处理投诉 405
Room-maintenance Service 房间维修服务 407
Check-out 办理退房手续 409
At the Restaurant 在餐馆 413
Chinese Food 中国菜 413
Booking a Table 订位 414
Finding a Table 找座 416
Recommendation 推荐 417
Ordering 点菜 419
Serving Dishes and Dealing with Complaint 上菜及处理抱怨 420
Paying the Bill 结账 421
Sightseeing and Visits 游览参观 424
Temple of the Chen Family's Ancestors Temple of Six Banyan Trees 陈家祠和六榕寺 424
The Museum of the Western Han Dynasty Mausoleum of the Nanyue King 西汉南越王墓 425
The Great Wall 长城 426
Exhibition of Unearthed Historical Relics出土文物展 427
The Yangtze Gorges 长江三峡 428
Elephant Trunk Hill 象鼻山 429
Jiuzhaigou 九寨沟 430
Xi'an 西安 431
Shopping 购物篇 433
Handicrafts 手工艺品 433
Cheongsam 旗袍 434
Chinese Tea 中国茶叶 435
Transportation 交通篇 436
Subway 地铁 436
Taxi 的士 437
Ship 船 438
Bus 公共汽车 438
Train 火车 439
Chinese Culture 中国文化 440
The Dragon Boat Festival 端午节 440
Beijing Opera 京剧 441
Spring Festival 春节 441
Mid-autumn Festival 中秋节 442
8 Hotel English 酒店英语 444
Attracting More Tourists 为本旅馆招揽旅游住宿业务 444
Replies to the Inquiry 酒店回复客人的询问 445
A Request for the Customer's Confirmation Letter 酒店要求客户确认预订客房 446
Informing of Transferring the Reservation to Another Hotel 告知客户已将预订信转交给别家宾馆 447
Replies to the Customer's Letter about the Lost Article 酒店回复客户关于遗失物品来信 448
Complaints Replies to the Complaints 投诉及投诉回函 449
9 Bank English 银行英语 456
Daily Reception 日常接待 456
Background Knowledge 背景知识 456
Reception 接待 457
Making Suggestions or Requests to a Customer 向客户提建议或请求 459
Offering Apologies to a Customer 向客户道歉 462
Saying Goodbye to a Customer 向客户道别 464
Savings Business 存款储蓄服务 466
Background Knowledge 背景知识 466
Opening an Account 新开账户 468
Opening a Current Account 开立活期账户 469
About a Current Account 关于往来账户 471
Handling Time Deposit 办理定期存款 473
Handling Special Savings 办理特种储蓄 474
Opening a Personal Checking Account 开立个人支票账户 476
How to Write Out a Cheque 如何开支票 481
Depositing Money in One's Account 在户头上存款 483
Transferring between Different Accounts 转账 484
Withdrawal Balance 取款和结余 486
Request on the Interest Rate银行利息咨询 488
Reporting a Lost Passbook 存折挂失 490
Closing an Account 销户 492
Lending Business 贷款业务 494
Background Knowledge 背景知识 494
Offering a Loan 提供贷款 495
Applying for a Mortgage Loan 申请住房抵押贷款 498
Overdrafts 透支 502
Foreign Exchange 外币兑换 504
Background Knowledge 背景知识 504
Currency Exchange 货币兑换 505
Handling Reconversion 办理退汇 508
Explaining Rates of Exchange 解释汇率 510
Purchase of Foreign Currency 购买外汇 512
The Difference between the Bank's Cash Buying Rate and Selling Rate 外币买入价与卖出价的区别 513
Encashing Traveler's Checks 兑换旅行支票 515
Background Knowledge 背景知识 518
Discounting a Bill of Exchange 贴现汇票 518
Discounting a Bill of Exchange 贴现汇票 519
Letters of Credit 信用证 521
Background Knowledge 背景知识 521
Opening a Letter of Credit 开立信用证 522
Amending a Letter of Credit 修改信用证 525
Remittance 汇款 526
Background Knowledge 背景知识 526
Handling Foreign Remittance 办理向国外汇款 527
Handling Remittance from Abroad 办理来自国外的汇款 529
Remittance Outstanding 汇款过期 532
Credit Cards 信用卡 533
Background Knowledge 背景知识 533
An Inquiry about a Credit Card 信用卡咨询 534
Applying for a Credit Card申请信用卡 535
How to Use a Credit Card 信用卡的使用 536
Commission Charged for a Credit Card 信用卡的收费 537
Cashing with a Foreign Credit Card 外卡取现 539
Reporting a Loss of Credit Card 信用卡挂失 541
Background Knowledge 背景知识 543
Other Services 其他服务 543
Renting a Safe Deposit Box 租用保管箱 544
Payroll Account Service 代发工资业务 546
Trust for Collection of Utilities 代收公用事业费 547
Commission Insurance 代理保险业务 548
Service on Bank-Securities Link 银证通业务 550
E-bank Service 网上银行服务 551
The Service Center of Personal Finance Arrangement 私人理财中心 552
Making a Credit Investigation 进行资信调查 554
Collection of Bills 票据托收业务 555
Handling Trust Business 办理信托业务 557
Offering an International Leasing 提供国际租赁 558
10 Computer English 计算机英语 561
Computer 计算机 561
Buy a New Computer 购买新电脑 561
Computer Softwear 电脑软件 565
Word Processing 文字处理 565
Spreadsheet 电子表格 568
PowerPoint 演示文稿 571
Multimedia 多媒体 573
Stepping into the Internet 步入互联网 576
Internet 互联网 576
About“Outlook Express” 关于“Outlook Express”电子邮件软件 586
Bulletin Board 电子公告栏 589
Online Newsgroup 新闻在线 590
Seeing a Doctor on the Internet 网上求医 593
Learning via the Net 通过互联网进行学习 594
Commercial Circles Online 网界商行 597
File Transfer Protocol 文件传输协议 602
Computer Viruses 计算机病毒 604
Computers in Banking 计算机在银行中的应用 606
At the Outpatient Department 在门诊部 609
11 Medical English 医学英语 609
Receiving a Patient 接待病人 611
Registration 挂号 612
At the Department of Pediatrics 在儿科 614
At the ENT Department 在耳鼻喉科 616
At the Radiology Department 在放射科 617
At the Department of Gynecology and Obstetrics 在妇产科 618
At the Department of Orthopaedics 在骨科 619
At the Emergency Room 在急诊室 621
At the Stomatological Department 在口腔科 624
At the Department of Internal Medicine 在内科 625
At the Surgical Department 在外科 630
At the Dermatological Department 在皮肤科 632
At the Department of Neurology and Psychiatry 在神经精神科 633
At the Department of Ophthalmology 在眼科 635
At the Drug Store 在药房 637
Taking Medicine 服药 638
Injecting 注射 640
Recording the Patients Case History 记录病人病史 641
Reporting the Patient's Condition 汇报病人状况 642
Assessing the Patients Symptoms 询问病人的症状 644
Chinese Medicine 中医 645
Admission 入院 647
Discharge 出院 648
100 Sentences Commonly Used by Medical Personnel and Patients 医务人员和病人常用语100句 650
Appendix 1 Medical Institution 附录1 医疗机构 657
Appendix 2 Medical Departments 附录2 医院各科室 659
Appendix 3 Medical Personnel 附录3 医院人员 661
Appendix 4 Medical Equipment 附录4 医疗器材 663