Unit 1 商务信函的基本要素 1
1.1 Layout of a Business Letter 1
1.2 Letter Styles 7
1.3 Addressing Envelopes 10
1.4 Faxes and E-Mails 11
Exercises 14
Unit 2 开始业务与建立业务关系 17
2.1 Related Business Knowledge 17
2.2 Text 19
2.3 Useful Sentences 27
2.4 Writing Tutorial:Deciding the Type of Your Letter 28
Exercises 31
Unit 3 询价与报价 38
3.1 Related Business Knowledge 38
3.2 Text 39
3.3 Useful Sentences 46
3.4 Writing Tutorial:Beginning of a Business Letter 47
Exercises 50
Unit 4 发盘、还盘、接受或拒绝 58
4.1 Related Business Knowledge 58
4.2 Text 60
4.3 Useful Sentences 69
4.4 Writing Tutorial:Singling out the Key Purpose of Your Letter 71
Exercises 72
Unit 5 资信查询及回复 80
5.1 Related Business Knowledge 80
5.2 Text 82
5.3 Useful Sentences 89
5.4 Writing Tutorial:Correct Paragraph 92
Exercises 92
Unit 6 订单、接受订单以及谢绝订单 101
6.1 Related Business Knowledge 101
6.2 Text 103
6.3 Useful Sentences 111
6.4 Writing Tutorial:Making A Businesslike Ending 113
Exercises 114
Unit 7 交易的达成和合同的履行 123
7.1 Related Business Knowledge 123
7.2 Text 124
7.3 Useful Sentences 134
7.4 Writing Tutorial:Proper Wording 137
Exercises 139
Unit 8 洽谈支付方式信 146
8.1 Related Business Knowledge 146
8.2 Text 149
8.3 Useful Sentences 156
8.4 Writing Tutorial:Composing Appropriate Sentences 158
Exercises 158
Unit 9 敦促开立和修改信用证 166
9.1 Related Business Knowledge 166
9.2 Text 167
9.3 Useful Sentences 175
9.4 Writing Tutorial:Keeping Coherence 176
Exercises 177
Unit 10 包装、运输标志以及装运 186
10.1 Related Business Knowledge 186
10.2 Text 189
10.3 Useful Sentences 196
10.4 Writing Tutorial:Using the Correct Punctuation 200
Exercises 201
Unit 11 海运保险 211
11.1 Related Business Knowledge 211
11.2 Text 215
11.3 Useful Sentences 222
11.4 Writing Tutorial:Revising and Checking for any Possible Mistakes 223
Exercises 225
Unit 12 洽谈代理业务信 233
12.1 Related Business Knowledge 233
12.2 Text 235
12.3 Useful Sentences 242
12.4 Writing Tutorial:Paying Attention to Some Easily Misused Words or Phrases 247
Exercises 249
Unit 13 投诉、争议、索赔及解决 258
13.1 Related Business Knowledge 258
13.2 Text 260
13.3 Useful Sentences 267
13.4 Writing Tutorial:Avoiding Dangling Modifiers 273
Exercises 274
Unit 14 求职信 282
14.1 Related Business Knowledge 282
14.2 Text 286
14.3 Useful Sentences 296
14.4 Writing Tutorial:Paying Attention to the Sentence Structure 299
Exercises 300
Appendix Ⅰ 美国州名标准缩写 306
Appendix Ⅱ 加拿大省名标准缩写 307
Appendix Ⅲ 常用地址和商务机构缩略语 308
Appendix Ⅳ 世界主要机场、港口名称英中对照表 309