Unit 1 A Factory Tour 1
Unit 2 Trade Fairs 13
Unit 3 Making Enquiries 25
Unit 4 Negotiating Prices 37
Unit 5 Placing an Order 49
Unit 6 Terms of Payment 61
Unit 7 Delivery 73
Unit 8 Complaints and Claims 85
Unit 9 Marketing 97
Unit 10 Advertising 109
Glossary 121