Chapter 1 The Concept and Functions of Logistics 1
Text 1 Overview of Logistics 1
Text 2 Activities of Logistics 11
Case Study:True Value Company 21
Chapter 2 Order Management and Customer Service 26
Text 3 Order Management 26
Text 4 Key Performance Indicators:Putting the Customer First(1) 36
Text 5 Key Performance Indicators:Putting the Customer First(2) 47
Case Study:Intel's Low-Cost Supply Chain Model 57
Chapter 3 Supply Chains 61
Text 6 The Supply Chain Concept 61
Text 7 Supply Chain Management:Barrier and Integration 71
Case Study:How Cisco Succeeds at Global Risk Management 80
Chapter 4 Warehousing 86
Text 8 Warehousing Management 86
Case Study:Grocery Giant Kroger Changes the Distribution Game 97
Chapter 5 Information Systems 102
Text 9 Information and Logistics 102
Text 10 Looking Ahead:Faster,Brighter Technology 111
Case Study:PLS Uses RFID to Track Pallets,Containers 123
Chapter 6 Packaging and Material Handling 126
Text 11 Packaging 126
Text 12 Material Handling 135
Case Study:Sainsbury's Cumbersome Supply Chain 145
Chapter 7 Inventory Management 148
Text 13 Inventory 148
Text 14 Approaches to Managing Inventory 155
Case Study:Procter＆Gamble Takes Inventory up a Notch 165
Chapter 8 International Trading Terms 171
Text 15 The Way to Trade 171
Text 16 Documentation 185
Case Study:How Gillette Cleaned up Its Supply Chain 195
Chapter 9 The Development of Logistics 203
Text 17 The 3PL Industry 203
Text 18 Outsourcing 213
Case Study:A Case for Offshoring Procurement Outsourcing 223
Appendix 1 Logistics Samples 226
Appendix 2 Logistics Terms 232
Appendix 3 Logistics Abbreviations 236
Appendix 4 Top 10 Logistics Companies 238
References 244
Teacher's Book 245
Text 1 Overview of Logistics 245
Text 2 Activities of Logistics 249
Text 3 Order Management 253
Text 4 Key Performance Indicators:Putting the Customer First(1) 257
Text 5 Key Performance Indicators:Putting the Customer First(2) 261
Text 6 The Supply Chain Concept 265
Text 7 Supply Chain Management:Barrier and Integration 269
Text 8 Warehousing Management 273
Text 9 Information and Logistics 278
Text 10 Looking Ahead:Faster,Brighter Technology 282
Text 11 Packaging 286
Text 12 Material Handling 290
Text 13 Inventory 294
Text 14 Approaches to Managing Inventory 298
Text 15 The Way to Trade 302
Text 16 Documentation 307
Text 17 The 3PL Industry 310
Text 18 Outsourcing 314