CONTENTSUNIT ONE DEFINITION OF LOGISTICS 1
UNIT TWO INVENTORY 9
UNIT THREE SUPPLY CHAIN 18
UNIT FOUR PACKAGING 27
UNIT FIVE DISTRIBUTION AND RETAILING 34
UNIT SIX QUALITY OF GOODS 42
UNIT SEVEN PAYMENTOFGOODS 51
UNIT EIGHT INTERNATIONAL BUSINESS 60
UNIT NINE EMPLOYMENT AND JOB MARKET 68
UNIT TEN TRANSPORTATION OF GOODS 77
UNIT ELEVEN CONTRACT 87
UNIT TWELVE CLAIM 96
UNIT THIRTEEN COSTS OF TRANSPORTATION 105
UNIT FOURTEEN LOGISTICS LEGISLATION 112
UNIT FIFTEEN INSURANCE 119
UNIT SIXTEEN CUSTOMER SERVICE 130
KEY TO EXERCISES 138
APPENDIX Ⅰ TECHNICAL TERMS FOR LOGISTICS 161
APPENDIX Ⅱ SAMPLE FORMS FOR LOGISTICS 165