Unit One Introductions 1
Unit Two Plans and Arrangements 24
Unit Three Products and Services 43
Unit Four Business Meetings 66
Unit Five Systems and Processes 81
Unit Six Trends and Results 94
Unit Seven Business Travel 112
Unit Eight Hospitality and Entertainment 130
Appendix Ⅰ A Brief Introduction to BEC 148
Appendix Ⅱ Key to Exercises 149