Contents 1
Part One Basic Knowledge of Business English Letters 1
Chapter One The Structure and Layout of Business English Letters 3
Chapter Two Essential Qualities in Business Letter Writing 16
Part Two Business Letters in International Trade 27
Chapter Three Establishing Business Relations 29
Chapter Four Inquiry and Reply 46
Chapter Five Offers and Counter-offers 59
Chapter Six Acceptance and Confirmation 74
Part Three Application of International Trade Terms 89
Chapter Seven Quality and Quantity 91
Chapter Eight Packing and Packing Marks 100
Chapter Nine Terms of Price 110
Chapter Ten Shipping and Insurance 122
Chapter Eleven Settlement of Payment 135
Chapter Twelve Inspection，Claims and Arbitration 150
Part Four Telexes 165
Chapter Thirteen Telexes 167
Part Five Business Contract 177
Chapter Fourteen Business Contract 179
Appendix A Useful Terms in International Trade 201
Appendix B Common Telexes Abbreviations 215
Appendix C General Abbreviations in E-mail 218
Appendix D INCOTERMS 2000 220
References 229