目录 1
PART ONE THE ETIQUETTE OF LISTENING AND SPEAKING 第一部分 听与说的礼仪●UNIT 1 Business Call 商务电话 1
●UNIT 2 Private Call 私人电话 5
●UNIT 3 For Job's Call 求职电话 13
●UNIT 4 For Help's Call 求助电话 19
●UNIT 5 Engagement Call 预约电话 24
●UNIT 6 Wrong Number 打错电话 33
●UNIT 7 Bad Connections 电话故障 36
●UNIT 8 Introduction 介绍 42
●UNIT 9 Greeting 问候 45
●UNIT 10 Appointment 约会 49
●UNIT 11 Asking 询问 52
●UNIT 12 Suggestion and Persuasion 建议与劝告 62
●UNIT 13 Asking for Help 求助 67
●UNIT 14 Thanks 感谢 76
●UNIT 15 Praise 称赞 82
●UNIT 16 Reproach 责备 85
●UNIT 17 Apology 道歉 89
●UNIT 18 Complaints 抱怨 93
●UNIT 19 Invitation 邀请 98
●UNIT 20 Parting 道别 102
●UNIT 21 Congratulations 祝贺 107
●UNIT 22 Complain 投诉 112
●UNIT 23 Claim 索赔 115
●UNIT 24 Talking about Others 谈论别人 122
●UNIT 25 Wooing 求爱 126
PART TWO THE ETIQUETTE OF READING AND WRITING 第二部分 读与写的礼仪●UNIT 1 In a Library 在图书馆 138
●UNIT 2 About the Newspapers and Magazines 有关报纸和杂志 147
●UNIT 3 Write a Notice 写通知 150
●UNIT 4 Write Applications 写申请 152
●UNIT 5 Taking Minutes 做记录 157
●UNIT 6 Business Correspondence 商业信函 163
●UNIT 7 Personal Correspondence 私人信函 167
●UNIT 8 Invitations and Replies 请柬及回函 171
PART THREE THE ETIQUETTE OF BEHAVlOR 第三部分 行为礼仪 175
●UNIT 1 Meeting 会见 175
●UNIT 2 Job-wanted 求职 178
●UNIT 3 Interview 面试 183
●UNIT 4 Reception 接待 196
●UNIT 5 Calling-on 拜访 201
●UNIT 6 Visiting 参观 206
●UNIT 7 Dining 用餐 212
●UNIT 8 The Dressing Art 穿着艺术 217
●UNIT 9 Giving Presents 送礼 223
●UNIT 10 Shopping 购物 227
●UNIT 11 Repairing 维修 232
●UNIT 12 Wedding 婚嫁 236
●UNIT 13 Celebration 庆典 242
●UNIT 14 Visiting a Patient 探访病人 246
●UNIT 15 At Times of Loss and Grieving 悼念 252
APPENDIX 附录 256
●APPENDIX 1 A Note of Polite Expressions 礼貌用语漫谈 256
●APPENDIX 2 How to Speak Appropriately 怎样说得体的语言 273
●APPENDIX 3 How to Address Englishmen and Americans 如何称呼英美人 282