CONTENTS 3
Part One Learn to Be a Tour Guide 3
Unit One What is a Tour Guide 3
Unit Two Professionalism 7
Unit Three Planning a Tour 11
Unit Four Meeting the Guests 16
Unit Five Moving People 21
Unit Six Leadership Skills 26
Unit Seven Tips on Dealing with Problems（1） 31
Unit Eight Tips on Dealing with Problems（2） 36
Part Two Working Procedures 43
Unit One Greetings 43
Unit Two En Route 55
Unit Three Hotel Accommodations 69
Unit Four Itinerary Discussion 83
Unit Five Dining in China 93
Unit Six Shopping 107
Unit Seven Entertainment 121
Unit Eight Farewell 132
Unit Nine Handling Complaints 141
Part Three Tourist Attractions 157
Unit One China's Mountains 157
Unit Two China's Rivers 173
Unit Three Ancient Defensive Projects 190
Unit Four Ancient Chinese Architecture 204
Unit Five The Art of Classical Chinese Gardens 221
Unit Six Buddhist Temple Complexes 237
Unit Seven Ancient Tombs 256
Unit Eight Festival Celebrations in China 272
Unit Nine Wild Life in China 291
Unit Ten Chinese Calligraphy and Painting 306
Part Four Key to the Translation Practice 329
Part Two 329
Part Three 344