Unit Ⅰ Public Relations 公关 1
Chapter 1 Greeting Visitors 3
Chapter 2 A Dinner Party 9
Chapter 3 Touring with a Customer 17
Chapter 4 Seeing off Warmly 24
Unit Ⅱ Business Affairs 商贸业务 29
Chapter 5 Inquiry 31
Chapter 6 Offer 38
Chapter 7 Price 45
Chapter 8 Payment 52
Unit Ⅲ Business Promotion 商务促销 61
Chapter 9 Marketing 63
Chapter 10 Salesmanship 71
Chapter 11 At the Exhibition 79
Chapter 12 Signing a Contract 87
Unit Ⅳ Banking Facilities 银行业务 97
Chapter 13 Opening a Savings Account 99
Chapter 14 Cashing a Check 107
Chapter 15 Foreign Currency Exchange 115
Chapter 16 Withdrawing Money with a Card 124
Unit Ⅴ Agency 代理 133
Chapter 17 Applying to Be an Agent 135
Chapter 18 Discussing the Retaining of an Agent 145
Chapter 19 A Proposal 153
Chapter 20 Sole Agent 161
Unit Ⅵ Insurance and Claim 保险与索赔 171
Chapter 21 Risks Covered 173
Chapter 22 Open Cover 181
Chapter 23 Discussing the Matter of a Claim 189
Chapter 24 Asking for a Refund 198
Unit Ⅶ Transportation 货物运输 207
Chapter 25 On the Time of Shipment 209
Chapter 26 Shipping Exhibition Goods 217
Chapter 27 Mode of Shipment 225
Chapter 28 Sea Transportation 234
References 243