Chapter Ⅰ Why Etiquette? 1
Chapter Ⅱ Dress the Part,Look the Part 7
Chapter Ⅲ Meeting and Greeting 35
Chapter Ⅳ Visiting and Receiving 47
Chapter Ⅴ Table Manners 55
Chapter Ⅵ Interview 90
Chapter Ⅶ Workplace Etiquette 99
Chapter Ⅷ The Art of Making Phone Calls 110
Chapter Ⅸ Correspondence Etiquette 118
Glossary 150
References 150