Part 1 Daily Business日常商务 2
Unit 1 Preparing for Meetings会前准备 2
Unit 2 Speaking at Meetings会议发言 6
Unit 3 Discussion at Meetings会议讨论 10
Unit 4 Appointments预约 14
Unit 5 Messages留言 17
Unit 6 Invitation邀请 20
Unit 7 Typing and Copy打字与复印 24
Unit 8 Fax传真 28
Unit 9 Memos备忘录 32
Unit 10 Overtime Work加班 37
Part 2 Communication with Customers客户往来Unit 1 Visiting a Customer拜访 42
Unit 2 Serving Customers招待客户 47
Unit 3 Visiting the Company参观公司 50
Unit 4 Introducing the Company介绍公司 54
Unit 5 Introduction介绍他人 59
Unit 6 Establishing Business Relations建立商务关系 63
Unit 7 Dinner宴请 67
Unit 8 Presenting Gifts赠送礼物 72
Unit 9 Sightseeing游玩 76
Unit 10 Thanks表达感谢 81
Part 3 Selling Products产品销售 86
Unit 1 Representation of Products产品展示 86
Unit 2 Recommendation of Products产品推荐 92
Unit 3 Introducing New Products介绍新产品 96
Unit 4 Quote报价 100
Unit 5 Inquiry about the Price询问价格 104
Unit 6 Bargain讨价还价 108
Unit 7 Purchasing采购 113
Unit 8 Delivery交货 117
Unit 9 Signing or Terminating a Contract签订与解除合同 121
Unit 10 Payment Methods支付方式 125
Part 4 Marketing市场营销 129
Unit 1 Market Research市场调研 129
Unit 2 Advertisement Strategies广告策略 133
Unit 3 Marketing Strategies营销策略 137
Unit 4 Quality and Quantity品质与数量 141
Unit 5 Price Strategies价格策略 145
Unit 6 Preparing for a Trade Show准备展会 149
Unit 7 Trade Shows贸易展览 153
Unit 8 Application for Agency申请代理 156
Unit 9 Designating Agency指定代理 160
Unit 10 After-sale Services售后服务 164
Part 5 Banking银行业务 169
Unit 1 Credit Cards信用卡 169
Unit 2 Asking about the Interest Rate询问利率 173
Unit 3 Explaining Rates of Exchange解释汇率 176
Unit 4 Opening an Account开立账户 180
Unit 5 Saving存款 184
Unit 6 Taking out Money取钱 288
Unit 7 Cashing a Check支票兑现 292
Unit 8 Renting a Box租保险箱 196
Unit 9 Foreign Exchange Service外汇服务 200
Unit 10 Loss Report挂失 206
Part 6 Commercial Life商业生活 211
Unit 1 Calling打电话 211
Unit 2 Journey旅游 214
Unit 3 Vacation度假 218
Unit 4 Taxi打车 222
Unit 5 Renting租房 225
Unit 6 Being a Guest作客 230
Unit 7 Chatting闲聊 234
Unit 8 Farewell道别 237
Unit 9 Shopping购物 240
Unit 10 Health Cares保健 244