Elements of a Letters 1
Letter Formats 8
Effective Letter Writing 14
Unit 1 Resumes 26
Unit 2 Letters of Application 52
Unit 3 Cover Letters 65
Unit 4 Letters Dealing with Employment 79
Unit 5 Sales Letters 95
Unit 6 Faxed Letters 116
Unit 7 Follow-up letters 125
Unit 8 Fundraising Letters 137
Unit 9 Letters Dealing with Orders 153
Unit 10 Memos 163
Unit 11 Letters of Instructions 172
Unit 12 Letters of Introduction 184
Unit 13 Complaints 194
Unit 14 Letters of Adjustment 208
Unit 15 Letters That Serve as Contracts 221
Unit 16 Requests and Inquiries 229
Unit 17 Query Letters 243
Unit 18 Letters to the Editor 252
Unit 19 References and Recommendations 264
Unit 20 Reports and Proposals 275
Unit 21 Letters of Appreciation 285
Unit 22 Letters of Welcome 294
Unit 23 Letters about Credit 304
Unit 24 Collection Letters 316
Unit 25 E-mail 331