Unit 1 Job Interviews 1
Unit 2 Jobs and Responsibilities 13
Unit 3 On the Phone 25
Unit 4 At a Meeting 39
Unit 5 Travel and Visits 49
Unit 6 Company presentations 61
Unit 7 Product Presentations 73
Unit 8 Company Performance 85
Unit 9 Trade Fairs 97
Unit 10 Making Inquiries 109
Unit 11 Placing an Order 121
Unit 12 Terms of Payment 133
Unit 13 Delivery 147
Unit 14 Claims andSettlements 157
Unit 15 Marketing 165
Unit 16 Advertising 175
Glossary 185