Chapter 1 如何写商务信函Knowledge 3
Cases 3
Skills 9
Useful Expressions 23
Now You Try 26
Chapter 2 建立业务关系Knowledge 29
Cases 30
Skills 34
Useful Expressions 43
Now You Try 49
Chapter 3 询盘、报盘和还盘Knowledge 53
Cases 54
Skills 59
Useful Expressions 67
Now You Try 71
Chapter 4 订单与合同Knowledge 75
Cases 75
Skills 85
Useful Expressions 90
Now You Try 93
Chapter 5 付款与信用证Knowledge 97
Cases 98
Skills 103
Useful Expressions 109
Now You Try 112
Chapter 6 包装Knowledge 117
Cases 118
Skills 124
Useful Expressions 130
Now You Try 135
Chapter 7 装运与交货Knowledge 139
Cases 140
Skills 145
Useful Expressions 152
Now You Try 156
Chapter 8 货物保险Knowledge 159
Cases 160
Skills 164
Useful Expressions 169
Now You Try 174
Chapter 9 索赔与理赔Knowledge 179
Cases 180
Skills 186
Useful Expressions 191
Now You Try 195
Chapter 10 有效促销巩固关系Knowledge 199
Cases 200
Skills 205
Useful Expressions 212
Now You Try 217
参考文献 218