Unit 1 When They First Meet 1
Unit 2 Could I Have Your Name,Please? 14
Unit 3 I'd Like to Speak to 28
Unit 4 What Do You Like? 43
Unit 5 Can I Give You a Hand? 53
Unit 6 Problems with Invitations 64
Unit 7 You'd Better Take a Break 74
Unit 8 You Can't Miss It 84
Unit 9 I'd Prefer a Refund 94
Unit 10 He Is Easy-going 103
Unit 11 I Prefer an Economy Class 115
Unit 12 I'd Like a Double Room 126
Unit 13 Shall We Book a Table First? 136
Unit 14 I'd Like to Open an Account 146
Unit 15 The Letter Is Overweight 156