Unit 1 Room Reservations 1
Unit 2 Front Desk(Ⅰ) 12
Unit 3 Front Desk(Ⅱ) 24
Unit 4 Bell Service 34
Unit 5 Room Service(Ⅰ) 44
Unit 6 Room Service(Ⅱ) 54
Unit 7 Foreign Exchange 64
Unit 8 Food and Beverage Service(Ⅰ) 74
Unit 9 Food and Beverage Service(Ⅱ) 86
Unit 10 Recreational Service 98
Unit 11 Other Services 110
Unit 12 Shopping 119
Unit 13 Dealing with Complaints 130
Unit 14 Payment Handling 140