Part Ⅰ Service Procedure 1
Unit 1 Meeting the Guests 2
Unit 2 On the Way to the Hotel 9
Unit 3 Hotel Accommodations 17
Unit 4 Talking about the Itinerary 25
Unit 5 Sightseeing 33
Unit 6 Dining in China 41
Unit 7 Shopping 51
Unit 8 Entertainment 60
Unit 9 Handling Complaints 69
Unit 10 Farewell 76
Part Ⅱ Chinese Culture 83
Unit 1 History of China 84
Unit 2 Religions in China 91
Unit 3 Traditional Chinese Festivals 97
Unit 4 Ancient Chinese Architecture 104
Unit 5 Chinese Silk,Tea and Porcelain 110
Unit 6 Traditional Chinese Medicine 118
Unit 7 Chinese Calligraphy and Painting 124
Unit 8 Chinese Opera and Acrobatics 129
Part Ⅲ Tourist Attractions 135
Unit 1 China's Mountains 136
Unit 2 China's Lakes and Rivers 153
Unit 3 China's Imperial Mausoleum 162
Unit 4 Chinese Gardens 172
Unit 5 China's Grottoes Resources 184
Unit 6 City Attractions 195
Unit 7 Chinese Minorities'Folk Customs 205
Unit 8 World Heritages in China 216
参考文献 228