Chapter 1 Fundamentals of Business Letter Writing 1
Chapter 2 Establishing Business Relations 14
Chapter 3 Enquiries and Replies 28
Chapter 4 Offers and Counter-offers 45
Chapter 5 Orders and Acknowledgements 62
Chapter 6 Terms of Payment 77
Chapter 7 Packing 106
Chapter 8 Shipment 120
Chapter 9 Insurance 139
Chapter 10 Claims 155
Chapter 11 International Business Contract 174
Chapter 12 Job-Application Writing in English 193
Chapter 13 Social Letters 217
Appendix Ⅰ Useful Phrases and Expressions 234
Appendix Ⅱ Keys to Exercises 244
References 264