Unit 1 Pricing 1
Learning Goal 1
Diagram 1
Listen for It 2
Oral Report 3
Learn to Do 3
Try to Do 5
Tips 10
Resources 10
Unit 2 Sales Promotion 12
Learning Goal 12
Diagram 12
Listen for It 13
Oral Report 14
Leam to Do 14
Try to Do 16
Tips 22
Resources 22
Unit 3 International Advertisements 23
Learning Goal 23
Diagram 23
Listen for It 23
Oral Report 24
Learn to Do 24
Try to Do 26
Tips 31
Resources 32
Unit 4 Selling Online 33
Learning Goal 33
Diagram 33
Listen for It 34
Oral Report 34
Learn to Do 35
Try to Do 37
Tips 42
Resources 42
Unit 5 Business Negotiation 43
Learning Goal 43
Diagram 43
Listen for It 44
Oral Report 44
Learn to Do 45
Try to Do 47
Tips 53
Resources 54
Unit 6 After-sale Service 55
Learning Goal 55
Diagram 55
Listen for It 56
Oral Report 56
Learn to Do 56
Try to Do 59
Tips 66
Resources 66
Unit 7 Insurance and Claims 67
Leaming Goal 67
Diagram 67
Listen for It 68
Oral Report 68
Learn to Do 68
Try to Do 71
Tips 77
Resources 77
Unit 8 International Trade in Services 78
Learning Goal 78
Diagram 78
Listen for It 79
Oral Report 79
Learn to Do 79
Try to Do 82
Tips 87
Resources 87
Unit 9 Exhibition 88
Learning Goal 88
Diagram 88
Listen for It 89
Oral Report 89
Learn to Do 90
Try to Do 93
Tips 100
Resources 101
Unit 10 Logistics 102
Learning Goal 102
Diagram 102
Listen for It 103
Oral Report 103
Learn to Do 104
Try to Do 107
Tips 113
Resources 114