Unit 1 Meetings(1) 1
Unit 2 Meetings(2) 16
Unit 3 Advertising 34
Unit 4 Reporting 47
Unit 5 Dealing with Clients 58
Unit 6 Money＆Payment 70
Unit 7 Sales Strategies 82
Unit 8 Marketing 93
Unit 9 Inquiry and Offer 105
Unit 10 Negotiating Prices 117
Unit 11 Contract 130
Unit 12 Packing and Shipment 141
Unit 13 Services 152
Unit 14 Human Resources Management 164
Unit 15 Managing Conflicts 176
Unit 16 Intercultural Communication 188
References 203