Unit 1 Job Interviews 1
Unit 2 Jobs and Responsibilities 20
Unit 3 On the Phone 35
Unit 4 At a Meeting 50
Unit 5 Travel and Visits 63
Unit 6 Company Presentations 78
Unit 7 Product Presentations 90
Unit 8 Company Performance 104
Unit 9 Trade Fairs 115
Unit 10 Making Inquiries 130
Unit 11 Placing an Order 142
Unit 12 Terms of Payment 158
Unit 13 Delivery 174
Unit 14 Claims and Settlements 186
Unit 15 Marketing 197
Unit 16 Advertising 214