Unit 1 Business Etiquette 1
Learning Goal 1
Diagram 1
Listen for It 2
Oral Report 2
Learn to Do 2
Try to Do 5
Tips 10
Resources 11
Unit 2 Telephone Communication 12
Learning Goal 12
Diagram 12
Listen for It 13
Oral Report 13
Learn to Do 13
Try to Do 15
Tips 20
Resources 21
Unit 3 Corporate Hospitality 22
Learning Goal 22
Diagram 22
Listen for It 23
Oral Report 23
Learn to Do 23
Try to Do 25
Tips 31
Resources 31
Unit 4 Business Dinner 32
Learning Goal 32
Diagram 32
Listen for It 33
Oral Report 33
Learn to Do 33
Try to Do 35
Tips 41
Resources 42
Unit 5 Ceremonial Speech 43
Learning Goal 43
Diagram 43
Listen for It 44
Oral Report 44
Learn to Do 44
Try to Do 46
Tips 54
Resources 55
Unit 6 Business Meeting 56
Learning Goal 56
Diagram 56
Listen for It 57
Oral Report 57
Learn to Do 58
Try to Do 60
Tips 65
Resources 66
Unit 7 Business Statement 67
Learning Goal 67
Diagram 67
Listen for It 68
Oral Report 68
Learn to Do 68
Try to Do 71
Tips 77
Resources 78
Unit 8 Business Travel 79
Learning Goal 79
Diagram 79
Listen for It 80
Oral Report 80
Learn to Do 80
Try to Do 83
Tips 88
Resources 88
Unit 9 Business Facilities 89
Learning Goal 89
Diagram 89
Listen for It 90
Oral Report 90
Learn to Do 91
Try to Do 93
Tips 99
Resources 99
Unit 10 Business Communication 100
Learning Goal 100
Diagram 100
Listen for It 101
Oral Report 101
Learn to Do 102
Try to Do 104
Tips 110
Resources 111