Unit 1 The Rules,Styles and Structure of Business English LetterⅠ．Writing Rules for Business Letters 2
Ⅱ．Styles of Business Letter 5
Ⅲ．Structure of Business Letter 10
Ⅳ．Envelope Addressing 20
Ⅴ．Words ＆ Expressions 21
Ⅵ．Exercises 21
Unit 2 Establishing Business Relations 26
Ⅰ．Introduction 26
Ⅱ．Specimen Letters 27
Ⅲ．Words ＆ Expressions 31
Ⅳ．Notes to the Specimen Letters 31
Ⅴ．Sentences Commonly Used in Establishing Business Relations 34
Ⅵ．Exercises 34
Unit 3 Inquiries and Replies 40
Ⅰ．Introduction 40
Ⅱ．Specimen Letters 42
Ⅲ．Words ＆ Expressions 46
Ⅳ．Notes to the Specimen Letters 47
Ⅴ．Sentences Commonly Used in Inquiries and Replies 49
Ⅵ．Exercises 50
Unit 4 Offers and Counter-offers 56
Ⅰ．Introduction 56
Ⅱ．Specimen Letters 59
Ⅲ．Words ＆ Expressions 64
Ⅳ．Notes to the Specimen Letters 64
Ⅴ．Sentences Commonly Used in Offers and Counter-offers 67
Ⅵ．Exercises 68
Unit 5 Acceptance and Contract 76
Ⅰ．Introduction 76
Ⅱ．Specimen Letters 85
Ⅲ．Words ＆ Expressions 92
Ⅳ．Notes to the Specimen Letters 93
Ⅴ．Sentences Commonly Used in Acceptance and Contract 94
Ⅵ．Exercises 95
Unit 6 Packing 102
Ⅰ．Introduction 102
Ⅱ．Specimen Letters 105
Ⅲ．Words ＆ Expressions 107
Ⅳ．Notes to the Specimen Letters 108
Ⅴ．Sentences Commonly Used in Packing 109
Ⅵ．Exercises 110
Unit 7 Shipment 116
Ⅰ．Introduction 116
Ⅱ．Specimen Letters 119
Ⅲ．Words ＆ Expressions 122
Ⅳ．Notes to the Specimen Letters 123
Ⅴ．Sentences Commonly Used in Shipment 124
Ⅵ．Exercises 125
Unit 8 Payment and Settlement—Remittance and Collection 130
Ⅰ．Introduction 130
Ⅱ．Specimen Letters 133
Ⅲ．Words ＆ Expressions 137
Ⅳ．Notes to the Specimen Letters 137
Ⅴ．Sentences Commonly Used in Remittance and Collection 139
Ⅵ．Exercises 140
Unit 9 Payment and Settlement—L/C 146
Ⅰ．Introduction 146
Ⅱ．Specimen Letters 148
Ⅲ．Words ＆ Expressions 151
Ⅳ．Notes to the Specimen Letters 152
Ⅴ．Sentences Commonly Used in L/C 154
Ⅵ．Exercises 155
Unit 10 Insurance 160
Ⅰ．Introduction 160
Ⅱ．Specimen Letters 164
Ⅲ．Words ＆ Expressions 166
Ⅳ．Notes to the Specimen Letters 167
Ⅴ．Sentences Commonly Used in Insurance 168
Ⅵ．Exercises 169
Unit 11 Commodity Inspection 176
Ⅰ．Introduction 176
Ⅱ．Specimen Letters 180
Ⅲ．Words ＆ Expressions 184
Ⅳ．Notes to the Specimen Letters 184
Ⅴ．Sentences Commonly Used in Commodity Inspection 185
Ⅵ．Exercises 187
Unit 12 Complaints,Claims and Adjustments 192
Ⅰ．Introduction 192
Ⅱ．Specimen Letters 194
Ⅲ．Words ＆ Expressions 197
Ⅳ．Notes to the Specimen Letters 198
Ⅴ．Sentences Commonly Used in Complaints,Claims and Adjustments 200
Ⅵ．Exercises 200
Unit 13 Agency 206
Ⅰ．Introduction 206
Ⅱ．Specimen Letters 207
Ⅲ．Specimen of Sole Agency Agreement 210
Ⅳ．Words ＆ Expressions 212
Ⅴ．Notes to the Specimen Letters 213
Ⅵ．Sentences Commonly Used in Agency 214
Ⅶ．Exercises 215