Chapter 1 Installing Windows 2000 1
Performing an Attended Installation 1
Determining the Operating System and Hardware Requirements 1
Running the Windows 2000 Setup Program 3
The Windows 2000 Setup Wizard 7
Lab Exercise 1.1 12
Installing Windows 2000 Professional 12
Lab Exercise 1.2 14
Installing Windows 2000 Server 14
Performing an Unattended Installation 15
Performing Unattended Installs Using Answer Files and Setup Manager 15
Using Setup Manager 17
Lab Exercise 1.3 18
Extracting the Deployment Tools 18
Lab Exercise 1.4 19
Running Setup Manager 19
Creating Images with Sysprep 20
Performing Remote Installations with RIS 21
Chapter Review 23
Questions 24
Answers 26
Chapter 2 Upgrading to Windows 2000 and Troubleshooting Failed Installations and Upgrades 28
Preparing to Upgrade 28
Upgrading Client Operating Systems to Windows 2000 Professional 29
Lab Exercise 2.1 31
Creating a Compatibility Report 31
Upgrade Compatibility for Window NT3.51 and 4.0 Workstation 32
Upgrading NT Servers to Windows 2000 Server 32
Upgrading to Windows 2000 34
Preparing to Upgrade 34
The Upgrade Wizard 35
Lab Exercise 2.2 38
Upgrading to Windows 2000 Professional from Windows 95/98 38
Upgrading to Windows 2000 from Windows NT 40
Lab Exercise 2.3 40
Upgrading from Windows NT 4.0 Server 40
Using winnt32.exe 41
Deploying Service Packs 42
Troubleshooting Failed Installations and Upgrades 43
Where to Look for the Problem 43
Common Installation and Upgrade Problems 44
Chapter Review 45
Questions 46
Answers 48
Chapter 3 Managing Windows 2000 Hardware Configuration 50
Tools and Features for Managing the Windows 2000 Hardware 50
Working with Plug and Play 51
The Add/Remove Hardware Wizard 52
Exercise 3.1 52
Using the Add/Remove Hardware Wizard 52
Exercise 3.2 54
Removing Hardware with the Add/Remove Hardware Wizard 54
The Device Manger 54
Driver Signing 57
Monitoring and Supporting Multiple Processors 57
Managing Disk Devices 58
Managing Disks 58
Choosing a Disk Type 58
Exercise 3.3 60
Creating an Extended Partition on a Basic Disk 60
Exercise 3.4 61
Adding a Logical Drive to an Extended Partition 61
Exercise 3.5 63
Upgrading to a Dynamic Disk 63
Managing Volumes 65
Exercise 3.6 66
Mounting a Drive to a Folder 66
Exercise 3.7 68
Extending an NTFS Volume on a Dynamic Disk 68
Managing Removable Media Devices 69
Managing Display Devices 70
Configuring Display Settings 70
Exercise 3.8 72
Changing Display Settings 72
Configuring Multiple Display Support 72
Exercise 3.9 73
Configuring Windows 2000 for Multiple Display 73
Exercise 3.10 74
Working with Multiple Adaptors 74
Managing I/O Devices 75
Installing and Configuring Modems 75
Installing and Configuring USB and IrDA Devices 75
Installing and Configuring Printers 76
Exercise 3.11 77
Installing a Local Printer 77
Exercise 3.12 79
Adding a Standard TCP/IP Printer Port 79
Exercise 3.13 82
Configuring Print Pooling 82
Installing and Configuring Fax Services 84
Exercise 3.14 84
Adding a Fax Device 84
Managing Mobile Computer Hardware 85
Manage Card Services 85
Configuring Power Management 86
Managing Mobile Hardware with Hardware Profiles 88
Using the Windows 2000 Scheduled Tasks Utility 90
Chapter Review 90
Questions 92
Answers 94
Chapter 4 Managing User Preferences and Desktops 96
Defining Local User Profiles 97
Lab Exercise 4.1 98
Creating a User Profile 98
Creating Roaming User Profiles 99
Lab Exercise 4.2 99
Configuring a Roaming Profile 99
Creating Mandatory User Profiles 102
Lab Exercise 4.3 103
Creating and Testing Mandatory User Profiles 103
Managing Regional Settings 104
Lab Exercise 4.4 106
Adding a Second Input Locale 106
Managing Accessibility 107
Working with the Accessibility Tools 107
Configuring Accessibility Options 107
Using the Accessibility Wizard 108
Chapter Review 109
Questions 110
Answers 112
Chapter 5 Managing Windows 2000 Networking 114
Introduction to Networking 114
The OSI Model 115
Putting the Layers Together 120
Comparing the OSI Model with the TCP/IP Model 121
Interprocess Communications(IPC) 121
NetBIOS 122
Named Pipes 124
Remote Procedure Calls(RPC) 124
Distributed Component Object Model(DCOM) 124
Network Dynamic Data Exchange(NetDDE) 126
Mail Slots 126
Bidirectional Sockets 127
A Closer Look At TCP/IP 128
Transmission Control Protocol(TCP) 129
User Datagram Protocol(UDP) 130
Internet Protocol(IP) 130
Internet Control Message Protocol(ICMP) 132
Internet Group Management Protocol(IGMP) 132
Address Resolution Protocol 132
Introduction to Routing 133
The Anding Process 134
The Local Routing Table 135
Configuring Network Settings in Windows 2000 136
Configuring Your Network Identity 136
Configuring Network Adapters in Windows 2000 138
Configuring Network Protocol Settings 141
Chapter Review 147
Questions 147
Answers 149
Chapter 6 Managing Windows 2000 Network Services 151
Configuring a Dynamic Host Configuration Protocol(DHCP)Server 152
TC/IP Address Assignment Using DHCP 152
Installing and Configuring a DHCP Server 153
Exercise 6.1 154
Exercise 6.2 156
Exercise 6.3 160
Exercise 6.4 165
Exercise 6.5 169
Configuring Windows 2000 Name Resolution 170
Configuring Host Name Resolution 171
Exercise 6.6 173
Exercise 6.7 175
Exercise 6.8 177
Exercise 6.9 179
Exercise 6.10 182
Exercise 6.11 183
Exercise 6.12 185
Exercise 6.13 186
Configuring NetBIOS Name Resolution 191
Exercise 6.14 192
Exercise 6.15 193
Other Networking Services 199
Chapter Review 199
Questions 200
Answers 202
Chapter 7 Managing Routing and Remote Access 204
Overview of Network Connections 204
Making a New Connection 205
Creating a Dial-up Connection 205
Editing a Dial-Up Connection 207
Lab Exercise 7.1 212
Connecting Using a Virtual Private Network 213
Lab Exercise 7.2 214
Directly Connecting Two Computers 215
Configuring Routing and Remote Access 215
Lab Exercise 7.3 216
Manually Configuring RRAS 217
Configuring Ports 219
Lab Exercise 7.4 220
Configuring Routing 221
Lab Exercise 7.5 221
Lab Exercise 7.6 223
Lab Exercise 7.7 228
Lab Exercise 7.8 237
Configuring Remote Access 240
Lab Exercise 7.9 244
Chapter Review 245
Questions 246
Answers 249
Chapter 8 Introduction to Active Directory 250
Directory Service Basics 250
Active Diirectory and Domains 251
Active Directory Structure 252
DNS and Active Directory 253
Exercise 8.1 254
Exercise 8.2 260
The Logical Structure of Active Directory 261
Exercise 8.3 263
Exercise 8.4 265
Exercise 8.5 266
The Physical Structure of Active Directory 268
Exercise 8.6 270
Exercise 8.7 271
Exercise 8.8 273
Exercise 8.9 275
Exercise 8.10 277
Exercise 8.11 279
Server Roles in Active Directory 279
Exercise 8.12 281
Exercise 8.13 283
Exercise 8.14 284
Exercise 8.15 284
Exercise 8.16 287
Chapter Review 288
Questions 288
Answers 291
Chapter 9 Managing Users and Groups 293
General Guidelines for Creating User Accounts 293
General Guidelines for Passwords 294
Differentiating Between Local and Domain Security 296
Creating and Managing Local User Accounts 298
Exercise 9.1 299
Creating a Local User Account 299
Managing Local User Accounts 300
Creating and Managing Local Groups 301
Exercise 9.2 301
Creating a Local Group 301
Exercise 9.3 302
Adding Users to a Local Group 302
Creating and Managing Domain User Accounts 303
Exercise 9.4 304
Adding a Domain User Account 304
Managing User Accounts 304
Exercise 9.5 306
Setting the Account Properties of a Domain User Account 306
Creating and Managing Domain Groups 308
Exercise 9.5 309
Creating and Managing Global Groups 309
Exercise 9.6 310
Creating and Managing Domain Local Groups 310
Built-In User and Group Accounts 311
Chapter Review 312
Questions 312
Answers 315
Chapter 10 Managing Disk,Share,and Printer Access 317
NTFS 317
Converting to NTFS 318
Exercise 10.1 319
Securing Files and Folders with NTFS Permissions 320
Exercise 10.2 324
Exercise 10.3 328
Managing File Compression 332
Exercise 10.4 333
Exercise 10.5 334
Exercise 10.6 336
Encrypting Files with EFS 337
Exercise 10.7 338
Configuring and Managing Disk Quotas 339
Exercise 10.8 340
Exercise 10.9 341
Managing Shared Access to Folders and Printers 342
Creating and Managing Shared Folders 342
Exercise 10.10 344
Exercise 10.11 346
Exercise 10.12 348
Exercise 10.13 350
Exercise 10.14 350
Exercise 10.15 352
Exercise 10.16 354
Exercise 10.17 358
Exercise 10.18 359
Exercise 10.19 360
Managing Network Printing 360
Exercise 10.20 361
Exercise 10.21 363
Exercise 10.22 364
Chapter Review 366
Questions 367
Answers 369
Chapter 11 Managing IIS and Terminal Services 371
Internet Information Services 372
Installing Internet Information Services 373
Exercise 11.1 373
Managing and Configuring IIS Components 374
Exercise 11.2 374
Exercise 11.3 377
Exercise 11.4 384
Exercise 11.5 386
Exercise 11.6 389
Exercise 11.7 392
Exercise 11.8 396
Exercise 11.9 398
Exercise 11.10 399
Troubleshooting Client Access to Web and FTP Sites 401
Managing Windows 2000 Terminal Services 401
Exercise 11.11 403
Exercise 11.12 405
Exercise 11.13 406
Exercise 11.14 407
Exercise 11.15 408
Exercise 11.16 410
Chapter Review 411
Questions 412
Answers 414
Chapter 12 Introduction to Group Policy 416
Group Policy Basics 416
Group Policy Components 417
Lab Exercise 12.1 417
Lab Exercise 12.2 418
How Group Policy Works 419
Lab Exercise 12.3 422
Lab Exercise 12.4 423
Lab Exercise 12.5 424
Creating and Managing Group Policy 425
Lab Exercise 12.6 426
Linking an Existing GPO 427
Lab Exercise 12.7 428
Removing Links and Deleting GPOs 430
Lab Exercise 12.8 430
Setting GPO Options and Properties 430
Lab Exercise 12.9 431
Lab Exercise 12.10 431
Setting Permissions on Group Policy Objects 432
Setting Permissions to Use a GPO 432
Setting Permissions to Manage a GPO 434
Lab Exercise 12.11 434
Advanced Group Policy Permissions 435
Troubleshooting Group Policy 437
Auditing Group Policy 437
Lab Exercise 12.12 438
Chapter Review 439
Questions 439
Answers 443
Chapter 13 Managing Users,Computers,and Software Using Group Policy 445
Managing Computer and User Settings with Group Policy 445
Available Administrative Template Settings 446
Exercise 13.1 448
Changing the Target of the Group Policy Editor 452
Exercise 13.2 452
Using Scripts to Configure Computer and User Environments 454
Exercise 13.3 455
Configuring Other Settings Using Group Policy 458
Deploying Software Using Group Policy 459
Windows Installer Packages and ZAP Files 460
Study Break:Creating Windows Installer Packages 461
To Assign or Publish—What Is the Best Option? 461
Configuring Group Policy to Deploy Software 462
Exercise 13.4 462
Exercise 13.5 464
Upgrading Deployed Software Packages 466
Exercise 13.6 467
Redeploying Software Using Group Policy 470
Exercise 13.7 470
Removing Software Deployed with Group Policy 471
Exercise 13.8 471
Using Transform Files to Modify Packages 473
Exercise 13.9 473
Creating Categories for Published Applications 474
Exercise 13.10 474
Exercise 13.11 475
Associating File Extension for Document Activation 476
Exercise 13.12 477
Troubleshooting Software Deployment 477
Chapter Review 478
Questions 479
Answers 481
Chapter 14 Using Group Policy to Manage Windows 2000 Security 483
Windows 2000 Security Settings 483
Security Templates 484
Exercise 14.1 486
Exercise 14.2 488
Security Configuration and Analysis 492
Exercise 14.3 492
Exercise 14.4 493
Exercise 14.5 495
Exercise 14.6 499
Using Group Policy to Configure Security Settings 500
Exercise 14.7 501
Exercise 14.8 503
Using Auditing to Track Activityin Windows 2000 504
Setting Up an Audit Policy 506
Exercise 14.9 507
Exercise 14.10 508
Exercise 14.11 510
Using Event Views to Review Auditing Entries 510
Exercise 14.12 511
Chapter Review 512
Questions 512
Answers 516
Chapter 15 Securing Web Site Traffic 517
Introduction to Public Key Infrastructure and Certificate Services 517
Certification Authorities 518
Exercise 15.1 519
Exercise 15.2 523
Exercise 15.3 526
Securing Web Communications Using Secure Sockets Layer(SSL) 527
Exercise 15.4 528
Exercise 15.5 534
Exercise 15.6 536
Exercise 15.7 538
Exercise 15.8 542
Chapter Review 543
Questions 544
Answers 546
Chapter 16 Preventing Disasters 548
Understanding Disaster Protection 548
Fault Tolerance 548
Disaster Recoverv 549
Using RAID to Provide Fault Tolerance 549
Configuring Striped Volumes(RAIK-0） 550
Exercise 16.1 552
Configuring a Striped Volume in Windows 552
Configuring a Miirrored Volume 554
Exercise 16.2 555
Creating a New Mirror Set 555
Exercise 16.3 557
Creating a Mirror for an Existing Volume 557
Configuring RAID-5 Volumes 558
Exercise 16.4 559
Creating a RAID-5 Volume 559
Configuring RAID-10 560
Configuring a UPS 561
Using the Windows Backup Utility 561
Performing a Backup with the Windows Backup Utility 561
Developing a Backup Strategy 562
Exercise 16.5 563
Performing a Normal Backup with the Windows Backup Utility 563
Backing Up System State Data with the Windows Backup Utility 565
Exercise 16.6 565
Backing Up System State Data 565
Scheduling a Backup Plan 566
Exercise 16.7 566
Creating a Scheduled Backup with the Windows Backup Wizard 566
Creating an Emergency Repair Disk 569
Chapter Review 569
Questions 571
Answers 573
Chapter 17 Recovering Windows 2000 Computers 575
The Startup Process 575
Recovering Windows 2000 with the Advanced Startup Options 577
Exercise 17.1 579
Starting Windows 2000 in Safe Mode 579
Exercise 17.2 581
Using the Last Known Good 581
Repairing Startup Problems with the Recovery Console 582
Exercise 17.3 582
Adding the Recovery Console to the Startup Menu 582
Exercise 17.4 585
Starting the Recovery Console from the Windows CD-ROM 585
Recovery with the Emergency Repair Disk 586
Exercise 17.5 588
Recovering Windows with the Emergency Repair Process 588
Recovering RAID Sets from Disk Failure 589
Exercise 17.6 591
Reactivating and Re-creating a Mirrored Volume 591
Exercise 17.7 592
Removing a Mirror 592
Exercise 17.8 593
Recovering a RAID-5 Volume 593
Recovering System State and User Data Using Windows Backup 594
Exercise 17.9 597
Restoring System State information 598
Recovering with Parallel Installations 598
Chapter Review 599
Questions 601
Answers 603
Chapter 18 Monitoring and Troubleshooting Microsoft Windows 2000 605
Understanding the Performance Tool 605
Objects,Counters,and Instances 606
Using System Monitor 610
Exercise 18.1 614
Performance Logs and Alerts 615
Exercise 18.2 618
Windows 2000 Support Tools 621
Tools Built into Windows 2000 622
Other Windows 2000 Support Tools 633
Troubleshooting Windows 2000 Networks 637
Troubleshooting TCP/IP Communications 638
Troubleshooting Name Resolution 639
Troubleshooting Authentication 642
Troubleshooting Connection-based Communications 643
Locating and Applying Service Packs 643
Chapter Review 643
Questions 644
Answers 645
Appendix A About the CD 647
System Requirements 647
LeamKey Online Training 647
Installing and Running MasterExam and MasterSim 647
MasterExam 647
MasterSim 648
Electronic Book 648
Help 648
Removing Installation(s) 648
Technical Support 648
LearnKey Technical Support 648
Appendix B Exam Objective Matrix 649
Appendix C Suggested Readings and Web Sites 662
Suggested Readings 662
Web Sites of Interest 662