Unit 1 Interview 1
Unit 2 Routines 13
Unit 3 Reception 28
Unit 4 Plans＆Arrangements 43
Unit 5 Describing a Process 56
Unit 6 Complaining 68
Unit 7 Negotiating 79
Unit 8 Etiquette 91
Test 1 103
Unit 9 Meetings 110
Unit 10 Surveys 125
Unit 11 Buying＆Selling 137
Unit 12 Entertaining 150
Unit 13 Success Stories 162
Unit 14 Presentations 178
Unit 15 Future Trends 193
Unitt 16 Companies 206
Test 2 223