Chapter 1 Business Letters Writing 1
Learning focus 1
Section one Common letters and business letters 1
Section two The layout of business letters 2
Section three Format of a business letters 4
Section four Writing principles on business letters 6
Section five Exercises 10
Chapter 2 Establishment of Business Relations 15
Learning focus 15
Section one Introduction 15
Section two Useful sentences 17
Section three Specimen letters 19
Section four Dialogue practice 24
Section five Exercises 25
Chapter 3 Inquiry 30
Learning focus 30
Section one Introduction 30
Section two Useful sentences 31
Section three Specimen letters 34
Section four Dialogue practice 40
Section five Exercises 41
Chapter 4 Quotations and Offer 45
Learning focus 45
Section one Introduction 45
Section two Useful sentences 47
Section three Specimen letters 48
Section four Dialogue practice 53
Section five Exercises 54
Chapter 5 Counter-offer 58
Learning focus 58
Section one Introduction 58
Section two Useful sentences 59
Section three Specimen letters 61
Section four Dialogue practice 68
Section five Exercises 69
Chapter 6 Order and Acceptance 75
Learning focus 75
Section one Introduction 75
Section two Useful sentences 77
Section three Specimen letters 79
Section four Dialogue practice 84
Section five Exercises 85
Chapter 7 Terms of Payment 91
Learning focus 91
Section one Introduction 91
Section two Useful sentences 92
Section three Specimen letters 94
Section four Dialogue practice 101
Section five Exercises 101
Chapter 8 Payment by Letter of Credit 107
Learning focus 107
Section one Introduction 107
Section two Useful sentences 108
Section three Specimen letters 110
Section four Dialogue practice 119
Section five Exercises 121
Chapter 9 Commodity Inspection,Insurance and Arbitration 129
Learning focus 129
Section one Introduction 129
Section two Useful sentences 133
Section three Specimen letters 135
Section four Dialogue practice 142
Section five Exercises 145
Chapter 10 Packing and Shipment 151
Learning focus 151
Section one Introduction 151
Section two Useful sentences 154
Section three Specimen letters 156
Section four Dialogue practice 165
Section five Exercises 166
Chapter 11 Claims and Complaints 172
Learning focus 172
Section one Introduction 172
Section two Useful sentences 174
Section three Specimen letters 175
Section four Dialogue practice 179
Section five Exercises 180
Chapter 12 Agency 186
Learning focus 186
Section one Introduction 186
Section two Useful sentences 188
Section three Specimen letters 189
Section four Dialogue practice 195
Section five Exercises 197
参考文献 202
附录 样信、对话的译文及练习参考答案 203
Chapter 1 Business Letters Writing 203
Chapter 2 Establishment of Business Relations 208
Chapter 3 Inquiry 213
Chapter 4 Quotations and Offer 219
Chapter 5 Counter-offer 224
Chapter 6 Crder and Acceptance 230
Chapter 7 Terms of Payment 236
Chapter 8 Payment by Letter of Credit 242
Chapter 9 Commodity Inspection,Insurance and Arbitration 251
Chapter 10 Packing and Shipment 258
Chapter 11 Claims and Complaints 266
Chapter 12 Agency 271