1 Introduction to Information Technology and Management 1
MODULE Ⅰ Foundations of Information Technology 29
2 Software and Hardware 31
3 Content Management 72
4 Telecommunications and Networking 120
5 The Internet and Electronic Commerce 160
MODULE Ⅱ Organizational Uses of Information Systems 199
6 Information Systems and Organizational Competition 201
7 Information Systems and Organizational Responsiveness 236
8 Information Systems and Organizational Decision Making 268
9 Organizational Use of Information Systems 302
MODULE Ⅲ Managing Information Systems Resources 339
10 Business Process Management and Enterprise Systems 341
11 Information Systems Development 366
12 External Information Systems Sourcing 414
13 Information Resource Management 438
14 Information Technology:Emerging and Future Issues 472
Glossary 495
Index 516