Part Ⅰ Tourism ABC 1
Unit 1 Giving Travel Information 3
Unit 2 Meeting Guests at the Airport 8
Unit 3 Itinerary Arrangement 13
Unit 4 Checking in at a Hotel 18
Unit 5 Sightseeing 23
Unit 6 Catering Service 28
Unit 7 Shopping 33
Unit 8 Dealing with Complaints and Emergencies 38
Unit 9 Farewell 43
Unit 10 Overseas Travel 48
Part Ⅱ More about Tourism 55
Unit 1 Introduction to Tourism 57
Unit 2 Types of Tourism 69
Unit 3 Tourism and China 80
Unit 4 Tourism and Relevant Services 89
Unit 5 Foreign Delicacies 101
Unit 6 Psychology of Service 111
Unit 7 About Air Transport Industry 120
Unit 8 Tourism Safety and Trends 131
Part Ⅲ Chinese Culture in Tourism 141
Unit 1 Chinese Cuisine 143
Unit 2 Chinese Tea 148
Unit 3 Chinese Silk 151
Unit 4 Chinese Painting 155
Unit 5 Chinese Festivals 157
Unit 6 Chinese Zodiac 163
Unit 7 Chinese Gardens and Architectures 168
Unit 8 Traditional Chinese Medicine 175
Unit 9 Major Religions in China 180
Unit 10 Peking Opera 189
Part Ⅳ Appendix 193
航空公司图标 195
旅游网站一览 201
世界时区及时差计算 203
Part Ⅴ Key to Exercises in Text 207
Part Ⅵ Tapescripts 249
参考文献 274