Unit 1 Knowing Outsourcing Industry 1
Text A IT Outsourcing 7
Text B How to Leverage Outsourcing Partners to Enter the Chinese Software Market 16
Writing Acceptance Letter 21
Unit 2 Communication in Software Outsourcing 27
Text A The Importance of Communication in Outsourcing Companies 32
Text B Why You Need to Get Your Message Across 39
Writing Invitation Letter 44
Unit 3 Handling Clients 50
Text A Five Ways to Find Outsourcing Clients 55
Text B How to Deal With Written Complaints in Business? 62
Writing Complaint Letter 67
Unit 4 Managing Meetings 72
Text A Why So Many Meetings Are Required to Manage Vender Relationship 78
Text B Format and Structure of a Formal Meeting 85
Writing Memorandum and Notice of Meeting 89
Unit 5 Building Teamwork 95
Text A Software Outsourcing Developing Your Software Faster and Better 100
Text B How to Make Better Team Work? 108
Writing Apology Letter 113
Unit 6 Managing Time in Outsourcing 119
Text A Time Management in the Outsourcing Industry 125
Text B Time Management:Discover 7 Ways to Best Manage Your Time 133
Writing Refusal Letter 137
Unit 7 Solving Problems 142
Text A Three Vital Considerations before Outsourcing Work Can Benefit 147
Text B Top Five Outsourcing Problems and Strategies for Resolution 154
Writing Follow-up Letter 160
Unit 8 Understanding Processing 166
Text A Things to Bear in Mind 171
Text B Nine Stages of the Outsourcing Life Cycle 178
Writing Business Proposal 185
Unit 9 Meeting with the Future 190
Text A 2010 Predictions for the Outsourcing Industry 195
Text B How does China Presently＆Future Rank in the World Outsourcing Market? 205
Writing Thank-You Letter 210