Chapter One Business Letters 1
Chapter Two Establishing Business Relations 13
Chapter Three Dressing for Business 17
Chapter Four Gifts Giving for International Business 22
Chapter Five International Business Etiquette and Manners 31
Chapter Six Business Negotiations 37
Chapter Seven Inquiry and Reply 43
Chapter Eight Quotation/Offer and Reply 50
Chapter Nine Credit Investigation 57
Chapter Ten Counter-Offer and Reply 62
Chapter Eleven Firm Offers and Non-Firm Offers 68
Chapter Twelve Orders and Payment 74
Chapter Thirteen Packing and Shipping Marks 89
Chapter Fourteen Shipment and Insurance 95
Chapter Fifteen Complaints and Claims 107
Chapter Sixteen Agency 115
References 122