Unit One Commercial Decisions 1
Unit Two Dealing with Problems 7
Unit Three Checking Progress 12
Unit Four Future Prospect 18
Unit Five Regulations and Advice 25
Unit Six Describing Job Responsibilities 30
Unit Seven Using the Telephone 38
Unit Eight Giving a Company Tour 44
Unit Nine Describing a Process 51
Unit Ten Giving a Presentation 58
Unit Eleven Handling Incoming Calls 65
Unit Twelve Financial Matters in Business Deals 74
Unit Thirteen Recorded Messages 82
Unit Fourteen Business Forecasting 88
Unit Fifteen Building Business Relationships 96
Unit Sixteen Agreeing Procedure 105
Unit Seventeen Stating Negotiating Interests 115
Unit Eighteen Establishing Customer Needs 125
Unit Nineteen Generating Options 136
Unit Twenty Bidding 146
Index Glossary 158