Unit 1 Reservation and Ticketing 1
Unit 2 Check-in 11
Unit 3 Concierge 22
Unit 4 Boarding 33
Unit 5 Delayed Flight 44
Unit 6 Special Passengers 55
Unit 7 Food and Beverage 65
Unit 8 Duty Free Sales 78
Unit 9 Troubled Passengers 90
Unit 10 Medical Emergency 102
Unit 11 Enquiries for After Arrival 114
Unit 12 Customs,Immigration and Quarantine(CIQ) 126
Unit 13 Baggage Claim 137
Unit 14 Connecting a Flight 149
Unit 15 Arriving at the Destination 160
Glossary 单词表一 173
Glossary 单词表二 186
国内、国际主要航空公司名称及代码 216