Project 1 Etiquette 1
Project 2 Daily Work of a Receptionist 18
Project 3 Handling Phone Calls 32
Project 4 Making Arrangements for Business 47
Projeet 5 Arranging Meetings 64
Project 6 Internal Communication 82
Project 7 External Communication 95
Project 8 Banqueting Guests 110
Project 9 Filing Documents Effectively 123
Project 10 Applying for a Secretarial Job 137
Keys and Tapescripts 154