Unit 1 Establishment of Business Relations 1
Business Profile 2
Situational Dialogue 3
Data Bank 5
Career Skills:Explaining Your Job 7
Text Bank:Relationship in Business 9
Unit 2 Trade Fair 11
Business Profile 12
Situational Dialogue 13
Data Bank 15
Career Skills:On-site Service 17
Text Bank:Prepare Your Trade Show Display 19
Unit 3 Company Introduction 21
Business Profile 21
Situational Dialogue 22
Data Bank 24
Career Skills:Describing Graphs 26
Text Bank:Introducing Your Company 28
Unit 4 A Factory Tour 29
Business Profile 29
Situational Dialogue 30
Data Bank 33
Career Skills:Entertaining Clients 34
Text Bank:Business Entertaining Skills 36
Unit 5 Product Introduction 38
Business Profile 39
Situational Dialogue 39
Data Bank 41
Career Skills:Promotion Activity 43
Text Bank:Personal Selling 45
Unit 6 Inquiries and Offers 47
Business Profile 48
Situational Dialogue 48
Data Bank 50
Career Skills:Giving Numbers 53
Text Bank:Writing a Business Letter 54
Unit 7 Counter-offer 56
Business Profile 56
Situational Dialogue 57
Data Bank 59
Career Skills:Making Negotiation 62
Text Bank:Barriers to Successful Negotiation 64
Unit 8 Acceptance and Order 66
Business Profile 66
Situational Dialogue 68
Data Bank 70
Career Skills:Getting Things Done on Time 73
Text Bank:How to Get Things Done 74
Unit 9 Packing 76
Business Profile 77
Situational Dialogue 78
Data Bank 81
Career Skills:Making a Case 83
Text Bank:Packing Charge 85
Unit 10 Shipment 87
Business Profile 88
Situational Dialogue 89
Data Bank 91
Career Skills:Considering Alternatives 94
Text Bank:Shipment Advice 95
Unit 11 Insurance 97
Business Profile 98
Situational Dialogue 99
Data Bank 101
Career Skills:Showing Cause and Effect 102
Text Bank:Cargo Insurance 103
Unit 12 Payment 106
Business Profile 107
Situational Dialogue 108
Data Bank 110
Career Skills:Making and Responding to Suggestions 112
Text Bank:Methods of Payment 114
Unit 13 Contracts 116
Business Profile 116
Situational Dialogue 118
Data Bank 120
Career Skills:Concluding the Deal 122
Text Bank:Business Contracts 124
Unit 14 Commodity Inspection 125
Business Profile 125
Situational Dialogue 127
Data Bank 128
Career Skills:Giving Reasons 131
Text Bank:CCIB and Inspection 132
Unit 15 Complaints＆Claims 133
Business Profile 134
Situational Dialogue 135
Data Bank 137
Career Skills:Expressing Arguments 140
Text Bank:Dealing with Complaints 141
Unit 16 Arbitration 143
Business Profile 144
Situational Dialogue 145
Data Bank 147
Career Skills:Making Recommendations 150
Text Bank:ICC and Arbitration 151
Unit 17 Agency 153
Business Profile 154
Situational Dialogue 155
Data Bank 158
Career Skills:Making Arrangements 160
Text Bank:Types of the Agents 161
Appendix A：国际商务英语口语应试指导 163
Appendix B：国际商务英语口语模拟试题 165
Appendix C：常用外贸缩略语 167
Appendix D:Tape scripts 177
参考文献 189