Chapter One Business Letters 1
Section One The Structure and Layout of a Business Letter 1
Section Two Superscription 13
Section Three Dissimilarities in Letter Writing 18
Supplement 22
Exercises 24
Chapter Two Establishing Business Relations 26
Specimen Letters 26
Supplement 54
Exercises 55
Chapter Three Enquiries 61
Specimen Letters 62
Supplement 99
Exercises 102
Chapter Four Offers 106
Specimen Letters 106
Supplement 124
Exercises 127
Chapter Five Counter-offers 131
Specimen Letters 131
Supplement 146
Exercises 147
Chapter Six Conclusion of Business 153
Specimen Letters 153
（Ⅰ）Sales Contract 168
（Ⅱ）Sales Confirmation 171
（Ⅲ） Purchase Confirmation 173
（Ⅳ） Contract for Purchase 175
Supplement 180
Exercises 182
Chapter Seven Terms of Payment 186
Specimen Letters 187
Supplement 208
Exercises 211
Chapter Eight Establishment of L/C and Amendment 216
Specimen Letters 216
Supplement 239
Exercises 241
Chapter Nine Packing， Shipping Marks and Shipment 245
Specimen Letters 245
Supplement 266
Exercises 272
Chapter Ten Insurance 278
Specimen Letters 278
Supplement 291
Exercises 294
Chapter Eleven Agency 298
Specimen Letters 298
Supplement 322
Exercises 324
Chapter Twelve Complaints and Claims 327
Specimen Letters 327
Supplement 342
Exercises 345
Chapter Thirteen Invitaion for Bids and Bid 351
Section One Invitation for Bids 351
Section Two Bid 360
Supplement 371
Exercises 372
Chapter Fourteen Other Situational Letter Writing 377
Section One Announcement 377
Section Two Apology 380
Section Three Appreciation 384
Section Four Collection 387
Section Five Congratulations 389
Section Six Complaints 394
Section Seven Consolation 400
Section Eight Decline 402
Section Nine Human Resources 405
Section Ten Invitation 416
Section Eleven Promotion 420
Section Twleve Request 422
Section Thirteen Study Abroad 424
Section Fourteen Welcome 427
Supplement 436
Exercises 438
Chapter Fitteen Job Application Writing in English 441
Section One Resume 441
Section Two Cover Letters 447
Section Three Follow-Up Letters 450
Section Four Sample Writings 450
Section Five Behavior-based Interview 459
Supplement 473
Exercises 486
Appendix 489
Part One Key to the Exercises 489
Part Two Text Translation 546
Part Three International Economic Organizations 656
Part Four Glossary 661