Unit One Logistics 1
Unit Two Supply Chain Management 17
Unit Three Distribution StrategyImprovement 35
Unit Four Customer Service 53
Unit Five Warehousing Management 75
Unit Six Transportation Management 93
Unit Seven Procurement Management 113
Unit Eight Greening the Supply Chain 138
Unit Nine Logistics Information System 161
Unit Ten Distribution Center 185
Unit Eleven Outsourcing Logistics 203
Unit Twelve Freight Forwarding 221
Unit Thirteen Global Logistics 239
Unit Fourteen Special Cargo Logistics 255
Key to Exercises 274
References 281