Chapter 1 Structure and Layout of International Business Letter 1
Chapter 2 Writing for Effectiveness 23
Chapter 3 Tactics of Written Negotiation 49
Chapter 4 Financial Standing Investigation 69
Chapter 5 The Procedures of Written Negetiation 83
Chapter 6 Orders 97
Chapter 7 Proforma Invoice 116
Chapter 8 Sales Promotion 126
Chapter 9 Terms of Payment 141
Chapter 10 Packing 156
Chapter 11 Shipment 169
Chapter 12 Insurance 182
Chapter 13 Complaints,Claims and Adjustments 193
Chapter 14 Agencies 214
Chapter 15 Joint Venture 234
参考文献 260