UNIT 1 Interview 1
UNIT 2 Work Routines 13
UNIT 3 On a Business Trip 25
UNIT 4 At a Trade Fair 36
UNIT 5 On a Factory Tour 49
UNIT 6 Introduction of Products 63
UNIT 7 Inquiries and Offers 78
UNIT 8 Counter Offer 91
UNIT 9 Commission 109
UNIT 1O Payment Terms 120
UNIT 11 Packing 133
UNIT 12 Shipment 146
UNIT 13 Insurance 161
UNIT 14 Conclusion of Business 179
UNIT 15 Claims 193
UNIT 16 Customer Service 208
参考文献 222