Unit 1 Introduction to Logistics 1
Lesson 1 What Is Logistics 2
Lesson 2 Activities in Logistics 6
Lesson 3 Introduction to Famous Logistics Companies 10
Lesson 4 Jobs in Logistics 14
Project 1 19
Unit 2 Transportation 23
Lesson 1 Modes of Transport 24
Lesson 2 Multi-modalTransport 29
Lesson 3 Planning andManaging Transport 34
Lesson 4 Transport Documents 38
Project 2 43
Unit 3 Warehousing and Distribution 45
Lesson i Functions of Warehousing 46
Lesson 2 Warehousing Activities /5oLesson 3 MaterialHandling 54
Lesson 4 Visiting a Distribution Center 58
Project 3 61
Unit 4 Inventory Management and Procurement 63
Lesson 1 Inventory Management 64
Lesson 2 Procurement Process 68
Lesson 3 Managing the Suppliers 73
Project 4 77
Unit 5 Packaging 79
Lesson 1 Introduction to Packaging 80
Lesson 2 Marks on Packages 84
Lesson 3 Green Packaging 90
Project 5 94
Unit 6 Customer Service 95
Lesson 1 Providing Business Consulting 96
Lesson 2 Order Inquiry and Goods Tracking 99
Lesson 3 Solving Problems 103
Lesson 4 Importance of Customer Service 107
Project 6 110
Unit 7 Information Management 111
Lesson 1 Introduction to Information Processing 112
Lesson 2 Logistics Information Technology 116
Lesson 3 E-commerce 119
Project 7 123
Appendix 1 Vocabulary 124
Appendix 2 Translation and Script 134