UNIT 1 New Faces 1
UNIT 2 Around the Office 13
UNIT 3 Routines 27
UNIT 4 Office Work 40
UNIT 5 Office Regulations 54
UNIT 6 Job Assignments 68
UNIT 7 Getting Visitors 81
UNIT 8 On the Phone 96
UNIT 9 Making Appointments 111
UNIT 10 Letters and e-mails 124