Unit 1 Business Letters 1
Unit 2 Establishing Business Relations 14
Unit 3 Inquiries and Replies 26
Unit 4 Offers and Counter-offers 37
Unit 5 Promotion Letters 48
Unit 6 Orders and Acknowledgements 59
Unit 7 Payment 71
Unit 8 Packing 87
Unit 9 Shipment 98
Unit 10 Insurance 111
Unit 11 Claims and Settlements 123
Unit 12 Business Reports 135
CASE PRACTICE 147