Chapter 1 Overview of Logistics 1
Unit 1 the Definition of Logistics 1
Unit 2 Activities in Logistics System 4
Chapter 2 Supply Chain Management 8
Unit 1 Introduction to Supply Chain Management 8
Unit 2 Development of Supply Chain Management 16
Unit 3 Attributes of Supply Chain Management 21
Chapter 3 Transportation 27
Unit 1 Introduction to Transportation 27
Unit 2 Transport Modes 29
Unit 3 Transportation Modal Choice and Intermodal Services 32
Chapter 4 Warehouse and Inventory Management 37
Unit 1 Introduction to Warehouse Management 37
Unit 2 Basic Warehousing Operations 42
Unit 3 Introduction to Inventory Management 43
Unit 4 Inventory Control Approaches 46
Chapter 5 Packaging 51
Unit 1 Introduction to Packaging 51
Unit 2 Packaging Techniques 54
Chapter 6 Logistics Information 63
Unit 1 Functions of Logistics Information System 63
Unit 2 Information Technology in Logistics 65
Chapter 7 the Third-party Logistics 71
Unit 1 Overview of the Third-party Logistics 71
Unit 2 Advantages and Disadvantages of the Thrid-party Logistics 74
Chapter 8 Procurement Management 76
Unit 1 the Definition and Role of Procurement 76
Unit 2 Purchasing Management 79
Chapter 9 Customer Service 83
Unit 1 Introduction to Logistics Customer Service 83
Unit 2 Customer Relationship Management 86
Chapter 10 Logistics Documentation 89
Unit 1 Introduction to Documentation 89
Unit 2 Main Logistics Documentation 91
Unit 3 Logistics Contract 95
Chapter 11 International Logistics 100
Unit 1 Intemational Trade and Intemational Logistics 100
Unit 2 Components of International Logistics Management 106
Unit 3 Intemational Logistics Infrastructure 116
Unit 4 Intemational Logistics Intermediaries and Logistics Aliances 119
Chapter 12 Logistics Telecommunication 124
Unit 1 Telex 124
Unit 2 Fax 126
Unit 3 E-mail 127
Reference 131