Unit 1 Reading:Practical tips on being a star at work 1
Listening＆Speaking:Meeting office staff 7
Writing:Itinerary 10
Extensive Reading:The secretary's day 13
Unit 2 Reading:Reception work 16
Listening＆Speaking:Receiving visitors 21
Writing:Callers'register 24
Extensive Reading:Clean your desk 26
Unit 3 Reading:Showing your values in your job 28
Listening＆Speaking:Who's who in the company 34
Writing:Curriculum vitae/résumé 38
Extensive Reading:How to write a data sheet 40
Unit 4 Reading:A good receptionist 43
Listening＆Speaking:Future engagements 48
Writing:Letter of application 51
Extensive Reading:Letter of application 54
Unit 5 Reading:Silence is golden 58
Listening＆Speaking:Booking a hotel room 63
Writing:Leaving a message 66
Extensive Reading:Open,honest communications 68
Unit 6 Reading:Secretaries'personal qualities 70
Listening＆Speaking:Conference facilities 77
Writing:Letter of invitation 78
Extensive Reading:How to interview for a job 81
Unit 7 Reading:Telephone tactics 83
Listening＆Speaking:Requesting and replying 88
Writing:Reply to invitation 91
Extensive Reading:Americans in the office 94
Unit 8 Reading:The secretary's role 96
Listening＆Speaking:Work routines 102
Writing:Memorandum 106
Extensive Reading:The secretary's functions 109
Unit 9 Reading:The Internet 111
Listening＆Speaking:Making suggestions 118
Writing:Job application form 121
Extensive Reading:Status titles used in Western countries 124
Unit 10 Reading:Getting on with the chief 126
Listening＆Speaking:Dissatisfied customers 133
Writing:Notice of meeting 136
Extensive Reading:Advice on writing a good business letter 138
Unit 11 Reading:Know-how of attending a meeting 140
Listening＆Speaking:Dealing with salesmen and representatives 145
Writing:Agenda 148
Extensive Reading:Seating at a dinner 150
Unit 12 Reading:Secretaries'duties at meetings 152
Listening＆Speaking:Getting to know the equipment 158
Writing:Minutes of a meeting 161
Extensive Reading:What you owe your employer? 164
Unit 13 Reading:Trademarks 167
Listening＆Speaking:Checking arrangements 173
Writing:Request 177
Extensive Reading:Administrative support 179
Unit 14 Reading:Functions of business 181
Listening＆Speaking:The board meeting 186
Writing:Reply 190
Extensive Reading:Filing systems 191
Unit 15 Reading:The right attitudes for taking psychological tests 193
Listening＆Speaking:Preparing the agenda 200
Writing:Confirm(1) 204
Extensive Reading:"Time"in Americans'eyes 206
Unit 16 Reading:The future of the Net economy(Ⅰ) 208
Listening＆Speaking:Two important phone calls 213
Writing:Confirm(2) 217
Extensive Reading:The future of the Net economy(Ⅱ) 218
Vocabulary 220