Passage A:Keys to Success 1
Passage B:Letters to the Boss from Employees 5
Passage A:Small Business,Big Experience 9
Passage B:20-Something—Have Degree,Won't Travel 14
Passage A:Virtual Manners 19
Passage B:The Life of an Executive 23
Passage A:US Police to Get Free Cars That Carry Ads 27
Passage B:A Thief from Within 32
Passage A:The Leadership Self Test 37
Passage B:How to Be More Assertive 40
Passage A:Consumers Protected 44
Passage B:Reading a Contract 48
Passage A:When Someone Steals Your Ideas... 53
Passage B:No Competition Allowed? 57
Passage A:My Working Experiences in China 62
Passage B:You'd Better Shop Around 67
Glossary 71
Phrases and Expressions 87
Key to the Exercises 90