第一篇 绪论 3
CHAPTER ONE:Introduction to Organizational Behavior 3
1．组织行为学导论 3
1.1 What is Organizational Behavior? 4
1.1.1 Definition of Organizational Behavior 4
1.1.2 Contributing Disciplines 5
1.1.3 Research Chart of Organizational Behavior 6
1.2 Why study Organizational Behavior? 6
1.2.1 Management functions and Organizational behavior 6
1.2.2 Organizational Behavior and Manager 8
1.3 Generation and Development of Organizational Behavior 9
1.3.1 Frederick W.Taylor 9
1.3.2 Henri Fayol and Theory of Administration 11
1.3.3 Mary Parker Follett 11
1.3.4 Hawthorne Studies 12
1.3.5 Doglas McGregor 13
1.3.6 Peter F.Drucker 14
1.4 Ancient Chinese Philosophy 15
1.4.1 Confucianism 15
1.4.2 Taoism 18
1.4.3 Legist 19
第二篇 个体篇 25
CHAPTER TWO:Ability,Personality and Emotion 25
2．能力、个性和情绪 25
2.1 Ability 26
2.2 Personality 28
2.2.1 The Myers-Briggs Type Indicator 28
2.2.2 Type A and Type B personality 30
2.2.3 The Big-Five Model 30
2.2.4 Four Temperaments 35
2.2.5 Personality-Job Fit Theory 36
2.3 Emotion 37
CHAPTER THREE:Perception and Attribution 51
3．知觉与归因 51
3.1 Perception 51
3.1.1 Factors Influencing Perception 51
3.1.2 Illusion in Perception 52
3.1.3 Biases in Person Perception 53
3.2 Attribution 55
CHAPTER FOUR:Value and Attitude 57
4．价值观和态度 57
4.1 Value 57
4.2 Attitude 59
CHAPTER FIVE:Motivation 63
5．激励 63
5.1 Concept of Motivation 63
5.2 Development of Motivation Theories 64
5.2.1 Maslow's Hierarchy of Needs Theory 64
5.2.2 ERG Theory 65
5.2.3 Herzberg's Two-Factor Theory 66
5.2.4 McClelland's Theory of Needs 67
5.2.5 Equity Theory 68
5.2.6 Expectancy Theory 70
5.2.7 Goal-setting Theory 71
5.3 Application of Motivation 72
第三篇 群体篇 77
CHAPTER SIX:Work Groups and Teams 77
6．工作群体与团队 77
6.1 Foundation of Group Behavior 77
6.1.1 Definition of Group 77
6.1.2 Group decision making 78
6.2 Creating Effective Teams 81
6.2.1 Team Development 81
6.2.2 Reasons for Team Building 84
6.2.3 Creating Effective Teams 85
CHAPTER SEVEN:Communication 87
7．沟通 87
7.1 Definition of Communication 87
7.2 Functions of Communication 88
7.2.1 Controlling 88
7.2.2 Providing Information 88
7.2.3 Motivating Organizational Members 89
7.2.4 Expressing Feelings and Emotions 89
7.3 Process of Communication 90
7.4 Factors influencing Communication 95
7.4.1 Language 95
7.4.2 Information filtering 95
7.4.3 Perception 95
7.4.4 Information overload 96
7.5 Improving Communication Skill 96
CHAPTER EIGHT:Leadership 103
8．领导力 103
8.1 Concept of leadership 103
8.2 Leadership Theories 104
8.2.1 Trait theory 104
8.2.2 Behavioral and Style Theory period 104
8.2.3 Situational and Contingency theories 105
8.2.4 New development of leadership theories 107
CHAPTER NINE:Power and conflict 111
9．权利与冲突 111
9.1 Power 111
9.2 Conflict 114
9.2.1 Phases of conflict 116
9.2.2 Ways of addressing conflict 116
第四篇 组织篇 121
CHAPTER TEN:Organizational structure and design 121
10．组织结构与组织设计 121
10.1 Organizational structure 121
10.1.1 Definition of Organizational structure 121
10.1.2 Organizational structure types 122
10.1.3 Organizational circle:moving back to flat 124
10.2 Organization design 126
CHAPTER ELEVEN:Organizational culture 129
11．组织文化 129
11.1 Definition of Organizational culture 129
11.2 Functions of Organizational culture 129
11.3 Typologies of organizational cultures 130
11.3.1 Geert Hofstede 130
11.3.2 Edgar Schein 132
11.4 How Employees Learn Culture 134
11.4.1 Rites 134
11.4.2 Stories 135
11.4.3 Languages 135
CHAPTER TWELVE:Management of change 139
12．组织变革 139
12.1 Forces for Change 140
12.2 Impediments to Change 141
12.3 Organizational Development 144
参考文献 149