Unit One Company Profiles 1
Unit Two Meeting Customers' Needs 7
Unit Three Exchanging Information 13
Unit Four Counseling 19
Unit Five Reporting Back to Head Office 26
Unit Six Growth and Development 31
Unit Seven Problem Solving 39
Unit Eight Reporting on Progress 48
Unit Nine Products and Services 55
Unit Ten Comparing Options 61
Unit Eleven Planning Meetings 69
Unit Twelve The Marketing Game Plan 78
Unit Thirteen Technical Demonstrations 86
Unit Fourteen Describing a Company's Performance 93
Unit Fifteen Sorting Out Problems 99
Unit Sixteen Orders,Bills and Payments 105
Unit Seventeen Delivery and After-sales 112
Unit Eighteen Operations and Processes 120
Unit Nineteen Company World 128
Unit Twenty Import and Export 134
Index Glossary 140