Unit 1 Greeting the foreign guests at the airport 机场迎接外宾 1
Unit 2 Business arrangements 业务安排 22
Unit 3 Establishing business relations 建立商务关系 41
Unit 4 Business visit 商务参观 62
Unit 5 Banquet reception 招待宴请 83
Unit 6 Sightseeing arrangement 观光游览 103
Unit 7 Farewell banquet 告别送行 125
Unit 8 Trade fair 商务展会 147
Unit 9 Introduction and promotion of products 产品介绍与促销 166
Unit 10 Business negotiation 商务谈判 185
Unit 11 Preliminary talk 初次会谈 203
Unit 12 Inquiry and offer 询盘与报盘 221
Unit 13 Counter-offer and counter-counter-offer 还盘与反还盘 239
Unit 14 Acceptance and order 接受与订货 259
Unit 15 Packing and shipment 包装与装运 277
Unit 16 Payment and delivery 付款与交货 293
Unit 17 Inspection and insurance 商检与保险 315
Unit 18 Agency and contract 代理与签约 333
Unit 19 Claims and settlement 索赔与理赔 353
Unit 20 Complaint handling 处理投诉 373