Unit One Commercial Decisions 1
Unit Two Dealing with Problems 8
Unit Three Checking Progress 16
Unit Four Future Prospect 23
Unit Five Regulations and Advice 30
Unit Six Describing Job Responsibilities 37
Unit Seven Using the Telephone 49
Unit Eight Giving a Company Tour 57
Unit Nine Describing a Process 67
Unit Ten Giving a Presentation 76
Unit Eleven Handling Incoming Calls 86
Unit Twelve Financial Matters in Business Deals 98
Unit Thirteen Recorded Messages 107
Unit Fourteen Business Forecasting 114
Unit Fifteen Building Business Relationships 123
Unit Sixteen Agreeing Procedure 131
Unit Seventeen Stating Negotiating Interests 142
Unit Eighteen Establishing Customer Needs 152
Unit Nineteen Generating Options 164
Unit Twenty Bidding 175
Index Glossary 187