Module One Staff Development 3
Unit 1 Job Interview 3
Unit 2 Salary Negotiation 9
Unit 3 New Staff Training 15
Unit 4 Impressive Business Presentation 23
Unit 5 Teamwork 31
Unit 6 Cultural Differences 39
Module Two Corporate Operation 49
Unit 7 Receiving and Sending-off Visitors 49
Unit 8 Telephone Communication 55
Unit 9 Ticket Reservation 61
Unit 10 Schedule Arrangement 69
Unit 11 Public Relations and Promotion 75
Unit 12 International Exhibition, Tradeshow and World Expo 83
Unit 13 Joint Venture 91
Unit 14 Tendering and Bidding 99
Unit 15 Overseas Development 105
Module Three Business Practice 113
Unit 16 Business Negotiation 113
Unit 17 Enquiry and Offer 121
Unit 18 Agency and Commission 127
Unit 19 Packaging 135
Unit 20 Shipment 141
Unit 21 Insurance 147
Unit 22 Terms of Payment 155
Unit 23 Signing a Contract 161
Unit 24 Complaints and Claims 167
Module Four Business Highlights 175
Unit 25 Financial Crisis 175
Unit 26 International Trade Frictions 187
Unit 27 Interviews with Chinese Business Heavyweights 201
Keys to the Exercises 219
References 235